TERMS

USING THIS SITE

Please use a standards-compliant web browser. By using our website, the user agrees to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions and to change or update the information at any time without prior notice.

RETURN POLICY

Many of our items link to third party websites where you would then buy our products. Please visit those respective websites to view their return and exchange policy.

For items sold on fantoria.com, physical items can be returned within 30 days of receipt of shipment in most cases. A full merchandise credit will be given if the returned product is in a resalable condition. If the product is defective or is returned as a result of Fantoria's error, full credit will also be given for shipping in both directions. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in the exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of receipt of shipment. Send us an email with photos and details to returns (at) fantoria.com. Please include your order number in the subject. All digital download sales are final, and with the exception of a shipping error, all art print sales are final.

PURCHASE FOR PERSONAL USE ONLY

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

SHIPPING

Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery*.

Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per-item basis and determined by order weight. Fees may include an additional handling charge.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding UPS claims.

*These are estimated timeframes and are not guaranteed.

INTERNATIONAL DUTY AND TAX

International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible to pay for all import Duties and Taxes prior to shipping. We will transfer the fees we collect to FEDEX or DHL to process your international shipment.

SALES TAX

Sales Tax is charged to orders shipped within the states of New York and New Jersey. The applicable tax rate for orders within the state of California is  7.25%. Sales tax is not charged to orders shipped to states outside of California.

COPYRIGHT AND TRADEMARKS

All content of our website including text, graphics, logos, buttons, icons, images, and software is the property of Fantoria. and is protected by the United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with FANTORIA.COM. Any other use of our website, including reproduction and internet links is strictly prohibited without our prior written permission.

SECURE PROCESSING

We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information so that it cannot be read while being transferred over the internet.

PRIVACY

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.

Users may unsubscribe from receiving promotional or marketing email from FANTORIA.COM at any time by using the “unsubscribe” link in the email.